Value in Experience. Design and Evaluation Framework based on Case Studies of Novel Mobile Services

The concept of ‘value’ has received extensive interest in research in the fields of psychology, marketing and, more recently, human-computer interaction (HCI). Gaining insights into users’ personal values can lead to a better understanding of user behaviour. However, the concept of value is not clearly defined, and researchers have produced differing views on the conceptualization of the construct. In the past decade, user experience has received considerable attention in HCI research. Yet the relationship between user experience and value has not gained much attention. The goal of this dissertation is to better understand and articulate the value in user experience. The focus is on novel mobile service solutions, taking into account the viewpoint of different user groups. Achieving an understanding of different user groups will greatly help design successful mobile services for target user populations. The empirical foundation for this dissertation is findings concerning user experience from seven individual case studies conducted in the field with the endusers. Interpretive case studies of novel mobile services in varying usage contexts involved different user groups: children, teenagers, college students and vision and memory -impaired older people. An initial value framework is developed as a synthesis from the literature. By utilizing this framework, the user experience findings obtained are re-examined from the point of view of value through a crosscase analysis and synthesis. Based on this analysis, value parameters from individual mobile service case studies are interpreted and categorized. The initial value framework is complemented by relying on the value parameters identified from the case studies. This work contributes to the field of HCI by showing that user experience and value are closely intertwined. The thesis proposes the concept of “value in experience (ViE)”, which refers to the user’s iterative (subconscious and conscious) interpretation and evaluation of user experience with a service. A value design and evaluation framework is presented and demonstrated by evaluating value in experience from the case studies. Also the designer values are analysed and compared with the value in experience. The framework presents a rich description of value dimensions relevant to specific user groups and mobile service domains in varying usage contexts. Furthermore, value in experience design and evaluation guidelines related to different user groups are proposed. The proposed conceptualization of value in experience offers insights to help understand the dimensions of value, and serves as a lens to guide interpretive analysis of value in experience. The complemented value design and evaluation framework is a tool for identifying and describing the key value dimensions for value in experience evaluation. Furthermore, the framework can support service design processes. The cross-case study findings provide insights into the special characteristics of different user groups and their value priorities in specific service domains. Even though the framework is based on mobile services, its main constructs are expected also to be applicable to other types of digital services

WAYFINDING AID FOR THE ELDERLY WITH MEMORY DISTURBANCES

A global increase in aging population, combined with a growing number of people with dementia, creates new challenges to develop guiding technology for people with memory disturbances in their daily activities. In this study we have tested the prototype of a wayfinding aid using predefined routes. The orientation advice was given through three modalities, visual, audio and tactile signals, two of which were used at a time. Nine subjects, aged 59–90 years (with a median age of 84 years) participated in the user study at a rehabilitation unit in Pyhäjärvi, Finland. Their severity of dementia ranged between mild and severe, and walking abilities ranged from “frail to hobby skier”. In addition, two elderly persons were recruited as control subjects. In most cases, the orientation with the wayfinding aid on predefined routes succeeded, with a few misinterpretations. The most common difficulties included: straying from the defined route, finding the right door, and the attractions of real-life context like other people. The severity of dementia didn’t seem to predict success in orientation with the wayfinding aid. Using the landmarks wasn’t as successful as using “left”, “right” and “go straight on” commands as the wayfinding advice

Enriching Everyday Experience with a Digital Service: Case Study in Rural Retail Store

A novel omnichannel service concept was developed and piloted in the context of everyday retail service environment. A starting point for the new service was a need to provide the customers of a small rural retail store with wider selection of goods through integrating web shopping interface to the store’s service processes. One of the driving design principles was to achieve a seamless service experience by a fusion of web and physical retail channels. The findings from the case study were analysed from the viewpoint of store customers and personnel. Over half of the interviewed customers stated they were likely to use the novel retail service in the future. Previous experience with online shopping appeared to have a direct, positive effect on the customers’ willingness to adopt the service into use. The hands-on demonstration was proved to be an advantageous way for introducing the novel service to potential users. Personnel’s attitudes towards the service concept were in general enthusiastic and positive; however the service also invoked some initial concerns mostly related to additional work load. The personnel also clearly appreciated the positive effects of the new service on the store and customers

Influence of Personality and Differences in Stress Processing Among Finnish Students on Interest to Use a Mobile Stress Management App : Survey Study

* These authors contributed equally.Background: Excessive stress has a negative impact on many aspects of life for both individuals and societies, from studying and working to health and well-being. Each individual has their unique level of stress-proneness, and positive or negative outcomes of stress may be affected by it. Technology-aided interventions have potential efficacy in the self-management of stress. However, current Web-based or mobile stress management solutions may not reach the individuals that would need them the most, that is, stress-sensitive people. Objective: The aim of this study was to examine how personality is associated with stress among Finnish university students and their interest to use apps that help in managing stress. Methods: We used 2 structured online questionnaires (combined, n=1001) that were advertised in the University of Helsinki's mailing lists. The first questionnaire (n=635) was used to investigate intercorrelations between the Big Five personality variables (neuroticism, extraversion, openness, agreeableness, and conscientiousness) and other stress-related background variables. The second questionnaire (n=366) was used to study intercorrelations between the above-mentioned study variables and interest in using stress management apps. Results: The quantitative findings of the first questionnaire showed that higher levels of extraversion, agreeableness, and conscientiousness were associated with lower self-reported stress. Neuroticism, in turn, was found to be strongly associated with rumination, anxiety, and depression. The findings of the second questionnaire indicated that individuals characterized by the Big Five personality traits of neuroticism and agreeableness were particularly interested to use stress management apps (r=.27, P Conclusions: Our results indicated that personality traits may have an influence on the adoption interest of stress management apps. Individuals with high neuroticism are, according to our results, adaptive in the sense that they are interested in using stress management apps that may benefit them. On the contrary, low agreeableness may lead to lower interest to use the mobile stress management apps. The practical implication is that future mobile stress interventions should meaningfully be adjusted to improve user engagement and support health even among less-motivated users, for instance, to successfully engage individuals with low agreeableness.Peer reviewe

iShake: Mobile phones as seismic sensors, user study findings

ABSTRACT The "iShake" system uses smartphones as seismic sensors to measure and deliver ground motion intensity parameters produced by earthquakes more rapidly and accurately than currently possible. Shaking table tests followed by field trial with approximately 30 iShake users were implemented to evaluate the reliability of the phones as seismic monitoring instruments and the functionality of the iShake system. In addition, user experiences were investigated with 59 iShake users, who provided feedback through a mobile questionnaire. Research included participative planning with a focus group to design and conceptualize how to improve iShake for future use. The shaking table tests demonstrated that cell phones may reliably measure the shaking produced by an earthquake. The performed user studies led to important guidelines for the future development and improvement of the iShake system. User studies also provided understanding of how iShake could best provide value to its users. The iShake system was shown to have great potential in providing critical information and added value for the public and emergency responders during earthquakes. Value creation for other users and first response through user-generated data was seen as a great source of motivation and commitment for active use of the system

A Genome-Wide Association Study of Diabetic Kidney Disease in Subjects With Type 2 Diabetes

dentification of sequence variants robustly associated with predisposition to diabetic kidney disease (DKD) has the potential to provide insights into the pathophysiological mechanisms responsible. We conducted a genome-wide association study (GWAS) of DKD in type 2 diabetes (T2D) using eight complementary dichotomous and quantitative DKD phenotypes: the principal dichotomous analysis involved 5,717 T2D subjects, 3,345 with DKD. Promising association signals were evaluated in up to 26,827 subjects with T2D (12,710 with DKD). A combined T1D+T2D GWAS was performed using complementary data available for subjects with T1D, which, with replication samples, involved up to 40,340 subjects with diabetes (18,582 with DKD). Analysis of specific DKD phenotypes identified a novel signal near GABRR1 (rs9942471, P = 4.5 x 10(-8)) associated with microalbuminuria in European T2D case subjects. However, no replication of this signal was observed in Asian subjects with T2D or in the equivalent T1D analysis. There was only limited support, in this substantially enlarged analysis, for association at previously reported DKD signals, except for those at UMOD and PRKAG2, both associated with estimated glomerular filtration rate. We conclude that, despite challenges in addressing phenotypic heterogeneity, access to increased sample sizes will continue to provide more robust inference regarding risk variant discovery for DKD.Peer reviewe